During business hours .........................Please Call
After business hours............................Please Call
Service trip charge per trip ...................Please Call
Travel for Service Calls outside the Houston Metropolitan Area
is charged at the regular prevailing hourly rate.
Service during regular business hours will be provided as follows:
Monday – Friday 7:30am –4:00pm
- Service calls will be responded to by a phone call within 1 hour after being placed
- Service personnel will be on site within 24 hours
- Service calls are billed at a 2 hour minimum
- Service call begins when a service technician leaves one client’s site to the next
- Service call is billed in 30 minute increments
Service during after hours will be provided as follows:
- 4-hour minimum charge at full service rates for after hours calls
- Monday – Thursday 4:00pm – 7:30am and Friday, 4:00pm – Monday, 7:30am
- All ESIGroup Holidays
- Service calls will be responded to by a phone call 1 hour after being placed
- Service personnel will be on site within 4 hours
- Service calls are billed at a 4 hour minimum
- Service call begins when a service technician leaves one client’s site to the next
- Service call is billed in 30 minute increments
To place a service call, email or call: 713-589-2594 or service@esi-grp.com
Customer service call procedures:
- Call 713-589-2594 or email service@esi-grp.com
- Provide your full name, Company name, Company Address, Phone Number at which the contact person can be reached and information on the problem you are experiencing
